Legal
Terms of Service
Reservations are made on HotelMate, not on this website. These terms cover what this site itself does — enquiries and how we can be reached — rather than the booking conditions HotelMate presents when you reserve.
1. Booking, payment, and cancellations
All of this is HotelMate's, not ours: making a reservation, the deposit or payment method, the rate you're quoted, and the cancellation terms attached to it. Read those terms on the HotelMate reservation page before you pay — they're presented there, at the point of booking, rather than duplicated here where they could drift out of date.
If you have a question about an existing booking, message us on WhatsApp or by email, quoting your booking reference from HotelMate — we're glad to help even though the booking itself lives on their system.
2. Your stay
Check-in is from 2:00 pm and check-out by 11:00 am; please bring photo ID (passport, or NIC for Sri Lankan guests). The full list of house rules — quiet hours, pool safety, smoking — is published on the guest information page and applies to every stay.
3. How we hand off enquiries
When you press "Send on WhatsApp" or "Send by email" on the contact page, your own device opens WhatsApp or your mail app with the message already written, and you send it. Nothing is transmitted to WhatsApp, Google, or any mail provider by our servers on your behalf.
4. Accounts
Signing in with Google is used by our staff to manage this site's content. It has no connection to a HotelMate booking, which is found and managed on HotelMate itself.
5. Changes to these terms
We may update this page as our own site changes. The version in effect is the one published here at the time.
6. Contact
Questions about a booking or these terms: teyabeachreception@gmail.com or +94 72 787 2771. See also our Privacy Policy.